25 Apr 08 New eBay Partner Network customer support system loses customer questions – growing pains
Well, after many years of managing the various eBay affiliate programs through Commission Junction, I was one of the first to migrate campaigns over to their new in-house eBay Partner Network at the beginning of the month.
I’ll write an indepth analysis after a couple more weeks of usage, but thus far it’s been working relatively smoothly although eCPM and CTR numbers seem to be somewhat lower than back on the CJ eBay program (which is still running in parallel until the end of the month) … Mind you, the lower performance probably has nothing to do with tracking issues, and more with the cyclical nature of the sites on which some of these campaigns are running. Over at AuctionAds ShoppingAds, which provides the now famous user friendly widget creation system, April was the best month in terms of $ revenue in the last few months.
I just received this notice from the eBay Partner Network:
From: eBay Partner Network Customer Support [mailto:noreply@ebaypartnernetwork.com]
Sent: April 25, 2008 5:10 PM
To: ***************
Subject: Customer Support messaging issues on 4/22 and 4/23Our Customer Support system experienced issues on Tuesday, 4/22 and Wednesday, 4/23.
If you submitted a question on those days, our system might not have logged it. Please resubmit your inquiry to ensure a prompt follow up.Our apologies for the inconvenience,
The eBay Partner Network team
OK, so their service desk software is having a few glitches… no worries guys. Migrating such a complex affiliate program over from a third-party provider to your in-house system is one major project!
Hopefully my eCPM numbers will go up soon on the new EPN 
Related posts:
- AIG Direct suspends their affiliate program on Commission Junction … temporarily …hopefully
- US Search affiliate program leaves LinkShare for Commission Junction
- Official : Microsoft to close Office Live Affiliate Program
Tags: Affiliate, affiliate marketing, affiliate programs, eBay affiliate program, eBay Partner Network, Monetization, ppc
Reader's Comments
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I applied for 10 digit ebay partner network and I have not received any response. i don,t know what is going. I wrote the ebay patner network, I was informed my question could not be answer.
Please, advise
I applied for the partner network and was denied. Can anyone point in the direction of the eBay Partner Network customer support?
I can’t figure out how to reach their customer support.
Help
Same problem here. Have applied twice, each time was simply “denied” with no explanation. My site will bring high quality traffic to eBay, so this makes no sense at all. There seems to be no way to interface with them to find out what the problem is. Ugh.
ok i was denied but now i have my tax id number .can iget help so i can get my website going .please help me with this matter its racking my brain.i think this why i was denied .i cant get me website certificate with out this thanks for you time .help!
please help me with this matter i cant get my website certifcate.i have my tax id number now so please help me with matter.i think thats why i was denied .
Thank you for applying to the eBay Partner Network. Unfortunately, we cannot accept your application at this time.
If you have questions regarding this process, please contact eBay Partner Network customer support.i am work ROMUNIA cannot accept eBay Partner Network WHAT IS CONTACT
THANK YOU
I have applied 4 different times in the past 3 weeks, and each time I have been rejected with the same non-committal denial. They add I should contact customer support for more information….but there is no way to access it. I have been an account holder at ebay for more than 10 years. I’ve got a new arrangement to drive lots of buyer traffic to ebay….but they won’t give me the chance. What do I have to do to get an EPN number ????
Ed Pulsifer
Ed,
We’ve managed multiple eBay partnership agreements over several years since back on Commission Junction.
Which site did you submit when you applied?
If it was the one in the hyperlink over your name, it seems to not be developed yet. If you submit a site that doesn’t have active and reasonable quality content on it, your chances of being accepted into any affiliate program are quite slim.
Your user account as an eBay seller and the eBay Partner Network are completely separate… you need to have a site with content.
Rob
I dont know how or where to go to place my validation number… can someone please help me??
@Kurt: Are you referring to the domain activation code for a domain that you submitted to the “Domains” section under the “Account” tab in the EPN console?
You need to place that activation code in a plain text file named epndomain.txt and upload it to the root directory on the web server of the domain that you are activating.
See full instructions here:
https://publisher.ebaypartnernetwork.com/PublisherUserManualPage?page_id=account.domain-mgmt.howto-validate