We are sorry for the inconvenience
Grrr, this has been my experience with Windows Live OneCare 2.0 … after having uninstalled the 1.5 version of OneCare and installed the 90 day trial of the 2.0 release…. I suspect there is some file that the scanner engine doesn’t like, because I get this mysterious
Service Executable has encountered a problem and needs to close. We are sorry for the inconvenience.
message….
It is MsMpEng.exe that is crashing - version 1.5.1941.0 - along with mpengine.dll version 1.1.3109.0 which is the associated library. This is strange as it seems to be the Windows Defender component that is having a hard time…
Sigh…. if you are experiencing this in your Windows Defender and/or Windows Live OneCare setup, please leave me a comment!
Screenshot of the Service Executable crash info…
16 Comments
‘I keep getting the same sort of errors and problems with OneCare on one particular Machine that I have. The last .NET framework service pack 1.1 which came out in January 2008 really messed things up on this machine. I went through and removed all the .NET Framework and uninstalled/reinstalled WindowsOneCare, I ran the repair tools and things were better for about a week. Now I get the error message:
Windows Live OneCare Service has encountered a problem and needs to close. We are sorry for the inconvenience.
Error signature: szAppName : winss.exe szAppVer : 2.0.2500.14 szModName : winss.exe
szModVer : 2.0.2500.14 offset : 000d4eb2
I cannot start it up again…
I wonder why it is affecting this machine so much.
It is an Intel 3.0GHZ Dual Core with 2 GB Ram with 500GB HD. XP Home Edition SP2. All of my other computers run OneCare great.
I hate this… I wish the code were not in a download. Even if you buy the cd, all you are really getting is the product key and al .msi that takes you straight to the internet to download the installer and so on…
Dyrul B. Courtney
same exact problem as stated above. running windows defender and live one care. xp home sp 2. getting lots of errors and crashes. for example:
rundll32.exe
msmpeng.exe
service executable
msacui.exe
just tried adding defender and live one care folders to the list of excluded folders in each of those programs. it is not helping.
After a few days running OC 2.0, it seems to have stabilised (on a Dell Latitude D620 running XP SP2, and also a Dell Inspiron 6400 (aka the Inspiron E1505 also with XP SP2).
Ah correction, I guess I wrote too soon - yesterday, March 24th, while booting I got the “windows live onecare has encountered a problem” message. The strange thing is that the OneCare resident task icon was still on the status bar and showed a green good status.
I’m having the same problem. it keeps poping up all the time. and it doesn’t let me turn on the virus monitoring. Please advise. I was afraid this might be a new virus that maybe no one knows yet about.
To fix the issue “Error: Service executable has encountered a problem and needs to close” - Needs to uninstall Microsoft .Net Framework and re-install it. Also uninstall OneCare and re-install it
@ Deepa
Thanks for contributing that solution that worked for you. I’m unable to validate it since I stopped getting that error message after a few days - perhaps an update to .net 3 framework.
Also, I’m in the process of evaluating OneCare 2.5 (beta) so will post about that experience soon.
Check event viewer
I’ve been running OneCare now for about two weeks. I have 3 computers in my circle. One is an Athalon, one is a Pentium 4, and the other is ? They are all XP. I to started getting same message on the Pentium only. When I click the OneCare balloon that calls for action, it goes red and tells me that the virus scan is off. It is indeed off and I turn it on. The whole thing happens again in about an hour. I need to gather more data, and I will try to post it if it is anything different than I have seen here so far.
thanks.
My problem is computer keeps shutting down and rebooting by itself. I have done various virus scans and removed files and folders which have helped.
Finally this morning it rebooted again and when it did I got the “Error: Service executable has encountered a problem and needs to close” message.
This is the first time I have gotten this message. My tech guy said he didn’t know what it is. I have been having this reboot problem for several weeks. but not with this message. He replaced a lot of parts and then said it’s a waste of time and wants to give me a new computer. I don’t want to have to go thru installing everything again. Are these problems related? Thanks for any help you extend. Carla
Carla - you are running OneCare 2.0 (final) on Windows XP with SP2 or SP 3 ? Did you try the solution proposed by Deepa above - http://www.robinmajumdar.com/2008/01/23/onecare-service-executable-has-encountered-a-problem-and-needs-to-close-error-message-crash/#comment-9997
Robin
If you are having any sorts of problems like this, the best thing to do is to call technical support before troubleshooting it by yourself
Refer to the website first before uninstalling OneCare
I am am also having these same issues with OneCare. It has acted funny since I installed it. If it did however remove some unwanted programs installed on my computer. Spyware and Addware. But when I click the Onecare Icon on the task bar it tells me that it has incured a problem and needs to close, then goes red.
Same problem. Onecare “needs to close” Never mkind that I need it to work. what does Microsoft say about this nonsense
It seems to be something to do with common files and services. Iappear to have solved this problem by uninstalling a piece of recently installed software. I imagine the software is using system resources needed by OneCare. Try uninstalling both any recently installed software and also uninstalling OneCare and then re-installing OneCare. If uninstaling the most ecently installed software doen’t work then try un-installing the most recently heavily used software and OneCare and then re-installing OneCare. When un-installing DO NOT un-install shared files under any circumstances.